Mark Shapiro is hearing fans’ concerns and “absolutely looking to improve the fan experience in every single aspect.”

The Toronto Blue Jays president and CEO was a guest on Sportsnet 590 The Fan with host Mike Wilner Tuesday night ahead of the Blue Jays game against the Colorado Rockies. Wilner asked him questions submitted by fans, giving them a chance to voice their concerns to the president.

When asked about the long lines and tight spaces for fans at the Rogers Centre, Shapiro said he understands fan concerns but says when a team is popular, there will always be lines.

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